Session 1: Dilemmas of Difference: Unpacking the Practice of Inclusion

If diversity is good for us, why is it so difficult? 

The practice of inclusion can help us answer this question and gain diversity’s promise.  In this session, the presenters will explore the various facets and nuances of inclusion and address the inherent dilemmas of working with and across differences in this time of disruptive change.


Learning Objectives:

By the end of this session, participants will be able to:

•Distinguish how the concept of inclusion differs from the concept of diversity

•Understand what it means to bring one’s whole self to work

•Choose inclusive behaviors and practices to apply on the job

•Begin to recognize and learn how to manage the dilemmas of inclusion


Date: January 19, 2016

Time:  8:30 a.m. to 12:00 p.m. (continental breakfast served at 7:45 am)

Location: Nordstrom Flagship Store, Seattle

                  1617 6th Avenue

                  5th Floor, J.W. Nordstrom Meeting Room

Presenters:   Bernardo Ferdman and Barbara Deane, editors of Diversity at Work:  The Practice of Inclusion, published as part of the Professional Practice Series of the Society for Industrial & Industrial Psychology (Jossey-Bass/Wiley, 2014).




Bernardo M. Ferdman, Ph.D. consults, writes, speaks, teaches, and conducts research on diversity and inclusion, multicultural leadership, cross-cultural communication, Latinos/Latinas in the workplace, and bringing one’s whole self to work. A distinguished professor of organizational psychology at the California School of Professional Psychology of Alliant International University and a leadership and organization development consultant with three decades of experience, Bernardo has worked with organizations in the U.S., Europe, and Latin America to foster inclusion, to implement effective ways of using everyone’s talents and contributions, and to build multicultural and cross-cultural competencies on the part of individuals, teams, and the whole organization, as well as to inspire individuals to find their own voice and make their full contribution.


Bernardo is passionate about helping to create an inclusive world where more of us can be fully ourselves and accomplish our goals in ways that are effective, productive, and authentic; he has focused his career on supporting organizations to use their diversity to achieve better business results, while increasing everyone’s experience of inclusion. 


He has engaged in assessments, leadership team development, executive coaching, and organizational optimization in multiple regions of the world. Bernardo has also designed training and worked with managers to support their professional and leadership development and has worked with organizations to develop Latino and Latina leaders as well as other leaders of color in corporate, non-profit, and government settings. 


Bernardo has consulted for a variety of organizations, including Alcoa, Inter-American Development Bank, U.S. Department of Defense, Center for Creative Leadership, The World Bank, Burger King, Bell Atlantic, Verizon, Hilton Hotels Corporation, City of San Diego, the Federal Aviation Administration, MDC Inc., San Jose State University, Solar Turbines, Eli Lilly, Wells Fargo, Intel, Pepsico, and the US Air Force JAG Corps. He has also conducted leadership development workshops for hundreds of executives and managers.


Bernardo’s recent book, Diversity at Work: The Practice of Inclusion (Wiley, 2014), co-edited with Barbara Deane, provides a state-of-the-art, research-based understanding of inclusion and how to systematically create it, foster it, and navigate its challenges. He is a member of the Diversity Collegium, a think tank of leading diversity professionals whose mission is to advance the field of diversity and inclusion, a Fellow of the Society of Consulting Psychology and the Society for Industrial and Organizational Psychology, and a past Chair of the Academy of Management's Diversity and Inclusion Theme Committee and of its Gender and Diversity in Organizations Division.


Bernardo has received several awards, including Alliant International University’s Provost’s Pillar Award for Applied Research and Scholarship, the Trailblazer Award from the Ph.D. Project’s Management Doctoral Student Association, and the Janet Chusmir Distinguished Service Award from the Gender and Diversity in Organizations Division of the Academy of Management. He received his A.B. from Princeton University and his Ph.D. in psychology from Yale University.





Barbara R. Deane, M.A., is a writer, editor, consultant, and speaker on diversity, inclusion and cross-cultural business issues.


She is editor-in-chief for and the Cultural Diversity at Work Archive, an online database of articles, tools and resources. She co-founded Cultural Diversity at Work in 1988, one of the first hardcopy publications on workforce diversity with an international readership. She is the author of more than one hundred articles on topics related to inclusion, workforce diversity, diversity management, cultural differences, and intercultural communication. She is a co-editor with Bernardo Ferdman of a new book, Diversity at Work: The Practice of Inclusion (Jossey-Bass/Wiley, 2014).


Barbara is vice-president of The GilDeane Group, Inc., a Hispanic and woman-owned firm providing consulting and training services on diversity, inclusion and intercultural effectiveness, domestic and international, to Fortune 500 companies, government agencies, and not-for-profit organizations. Recent clients include the U.S. Department of Agriculture, Vera Whole Health and the NW Kidney Centers.


In 1998, she co-founded the NW Diversity Learning Series, a collaborative venture on the part of progressive companies and organizations to build a world-class diversity education resource in the Greater Seattle Area.


Barbara is a member of the board and coordinator of The Diversity Collegium, a think tank whose mission is to advance the field of diversity and inclusion. She is also an Expert Panelist for the Global Diversity & Inclusion Benchmarks. And, she is a member of the board of Bailadores de Bronce, a Mexican folkloric dance group in the Seattle area.